Privacy Policy

Effective Date: [04, 2026]

FixAiHub.com (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website and AI repair tools (the “Service”). By using FixAiHub, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect minimal information to provide and improve our Service, and we never collect more data than is necessary. The information we may collect falls into the following categories:

1.1 User-Provided Information

When you use our Service, you may choose to provide certain information voluntarily, including:

Device photos: When you upload images of your device for AI fault diagnosis, these photos are processed locally in your browser by default. We do not upload or store your photos on our servers unless you choose to share the AI-generated repair content (including the photo) in our public hub.
Device details: Any information you voluntarily provide about your device (e.g., brand, model, fault description) to help the AI generate more accurate diagnoses.
Contact information: If you choose to contact us (e.g., via a contact form), we may collect your name and email address to respond to your inquiry.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain non-personal information about your visit, including:

Browser type and version
Operating system
IP address (used only to determine your general location for service optimization)
Pages visited and time spent on the website
Referral source (how you found our website)

This information is collected using standard web analytics tools (e.g., Google Analytics) and is used solely to improve the performance and user experience of our Service. It cannot be used to identify you personally.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide our Service: Process your device photos and fault descriptions to generate AI-driven repair diagnoses and guides.
To improve our Service: Analyze user behavior and feedback to enhance the accuracy of our AI, update our repair guides, and optimize the website’s functionality.
To respond to inquiries: If you contact us, we use your contact information to reply to your questions or concerns.
To comply with legal obligations: If required by law, we may use or disclose your information to meet legal requirements (e.g., subpoenas, court orders).

3. How We Protect Your Information

We take the security of your information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, use, or disclosure. Key security measures include:

Local browser processing: Most device photos are processed directly in your browser, meaning they never leave your device or are uploaded to our servers.
Secure data transmission: Any information that is transmitted to our servers (e.g., contact information, shared repair content) is encrypted using HTTPS.
Limited data storage: We only store information for as long as necessary to provide our Service or comply with legal obligations. Shared repair content (including photos) is stored on our servers only if you choose to publish it in our public hub.

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will always act in good faith to protect your privacy.

4. Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may disclose your information only in the following circumstances:

With your consent: If you choose to share your AI-generated repair content (including device photos) in our public hub, this content will be visible to other users of the Service.
To service providers: We may share non-personal, aggregated data with third-party service providers (e.g., web analytics tools) to help us improve our Service. These providers are contractually obligated to protect your information and may not use it for any other purpose.
For legal reasons: If required by law, court order, or government request, we may disclose your information to comply with legal obligations or protect our rights, property, or safety.

5. Your Rights

Depending on your country of residence, you may have certain rights regarding your personal information, including:

The right to access: Request a copy of the personal information we hold about you.
The right to correction: Request that we correct any inaccurate or incomplete personal information.
The right to deletion: Request that we delete your personal information (except when we are required to keep it for legal reasons).
The right to withdraw consent: If you have given consent to share your information, you may withdraw it at any time (e.g., by removing your shared repair content from the public hub).

To exercise any of these rights, please contact us using the information provided in Section 7.

6. Children’s Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete that information.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: support@fixaihub.com

We will respond to your inquiry within a reasonable timeframe.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Service, technology, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page and notify you by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.